Non-exempt (compensatory and/or overtime eligible); full-time; 40 hours per week; varied hours during Library operating schedule; full benefits; position subject to system-wide reassignment
This clerical position performs responsible duties related to all operations of an FCPL circulation desk and the automated circulation system. A significant amount of public contact is involved; therefore courteous, proficient customer relations skills are vital. In the absence of the supervisor, the Senior Circulation Clerk assumes responsibility for Circulation Department operations and staff, including assigning duties, directing work of staff and ensuring quality customer services. Supervision is received from the Circulation Supervisor and/or Branch Administrator and/or Assistant Branch Administrator.
NOTE: The upper pay range reflects possible wage rates for internal County transfers and promotions, which are calculated per County policy. For external hires, offers are made at the base wage rate.
Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.
TOTAL COMPENSATION PACKAGE:
Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee.
- 11 days of Vacation leave with increase after 2 years of employment
- 15 days of Sick leave with unlimited annual carryover
- 11 paid holidays, plus 2 additional floating holidays
- Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending
- 100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
- Participation in the Maryland State Retirement and Pension System
- Vesting after 10 years of service
- Additional service credit for eligible previous public service, military service, etc.
- Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program
- Generous Tuition Reimbursement Program
- Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan.
- Coming in 2025: Employee Health Center with no or low-cost primary and urgent care
For more information, visit our benefits page on the Frederick County Government job opportunities webpage.
ESSENTIAL DUTIES AND JOB RESPONSIBILITIES
- Provide strong and effective customer service, exhibiting patience and courtesy while staffing the circulation desk; set-up and close the circulation desk
- As assigned, provide daily direction and work assignments to Circulation Clerks and volunteers
- Assist with training new Circulation Clerks and other staff as assigned
- Count money; prepare daily reconciliation report of fines and fees as assigned
- Compile and prepare statistical reports, other reports and forms as needed
- Manage public meeting room reservations for branch
- Participate in branch and system-wide work teams
- Circulate library materials to the public using the automated circulation system to record all materials charged out and returned
- Add, delete and update information in the patron information database and prepare new library cards
- Collect and record fines, lost book charges, other fees and payments against patrons' accounts in the database
- Organize and maintain Inter-Library Loan records for circulation transactions, search shelves for reserved materials and notify patrons when reserved items become available
- Apply bar codes to library materials and add or withdraw items from the FCPL collection database
- Sort books and materials and forward them to appropriate locations
- Answer telephone calls, assist callers and/or refer calls to other persons as appropriate
- Explain FCPL procedures and policies to patrons
- Respond to and resolve patron complaints or misunderstandings; make referral to other staff as appropriate
- Assist patrons with operating the photocopier, self checkout machines and other FCPL equipment
- Participate in outreach events to promote library services
- Attend workshops, meetings and learning opportunities
- May perform duties as a Notary Public, to include witnessing the signing of documents and verifying their authenticity.
- May assign work, train and evaluate part-time shelvers
- Perform other related duties as required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Any single position may not be assigned all duties listed above, nor do the examples cover all duties that may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
QUALIFICATIONS AND REQUIREMENTS
The qualifications/requirements, knowledge/skills/abilities and physical requirements or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- High school graduation, or the equivalent
- Minimum 1 year of clerical work experience
- Minimum 1 year of customer service work experience, working directly with the public in a high traffic customer service setting